Refund & Cancellation Policy

1. Refund Eligibility

We want every student to feel confident enrolling with us. Our refund policy is designed to be fair and transparent:

• Before Course Starts (Pre-Commencement): 100% full refund if cancellation is requested before the first class session begins.
• Within 3 Days of Course Start: 75% refund if you attended 1–2 sessions and wish to withdraw. A processing fee of 25% is retained.
• 4–7 Days of Course Start: 50% refund, applicable only if fewer than 4 sessions have been attended.
• After 7 Days or 4+ Sessions: No refund is available. However, you may transfer to a future batch within 6 months at no extra charge.
• Corporate Training: Refund terms for corporate programs are governed by the individual training agreement/contract signed with the client organisation.

2. Batch Transfer Policy

Instead of a refund, you may opt to transfer to a different batch (same course). This is available under the following conditions:

• Batch transfer request submitted at least 48 hours before the original batch start date — No fee
• Batch transfer after course has started — ₹500 transfer fee
• Maximum of one batch transfer per enrollment is permitted
• Batch transfer must be to a batch starting within 6 months of original enrollment

3. Course Cancellation by DatabricksTraining.com

In the unlikely event that we cancel a scheduled batch due to insufficient enrollments or unforeseen circumstances:

• Students will be notified at least 72 hours in advance
• A 100% full refund will be issued within 7 business days, OR
• Students may transfer to the next available batch of the same course with priority seating

4. Technical Issues

If you are unable to access the course due to a technical issue on our end (platform outage, login problems), we will either:

• Extend your access period by the affected duration, or
• Provide a recorded replacement session at no additional cost

Technical issues on the student's end (internet connectivity, device problems) are not grounds for refund.

5. Refund Process

To request a refund, please follow these steps:

• Email info@databrickstraining.com with subject line "Refund Request – [Your Name] – [Course Name]"
• Include your enrollment ID/receipt number and reason for refund
• Refund requests will be acknowledged within 1 business day
• Approved refunds will be processed within 7–10 business days to the original payment method
• UPI refunds: 1–3 business days; Bank transfer refunds: 5–7 business days

6. Non-Refundable Items

• Certification exam vouchers once issued or redeemed
• Course materials (PDFs, resources) once downloaded
• One-on-one mentoring sessions once completed
• Any additional services purchased as add-ons

7. Contact for Refunds

For refund queries, contact us at: info@databrickstraining.com or call +91-XXXXXXXXXX. Our team typically responds within 4 business hours.